Core and More Technologies Develops AtHoc’s New Customer Portal!
Core and More Technologies is excited to join AtHoc, Inc. in announcing the release of their new Customer Portal. The Customer Portal is designed to strengthen AtHoc’s world-class customer service offering, boost support services for their growing global customer base, enable a single point of accountability and lower total cost of ownership!
When San Mateo, CA. based AtHoc, Inc. needed to offer its customers a secure, single point of access for training, support materials and general product collateral — they turned to their trusted provider of internet marketing and overall web development services; Core and More Technologies.
The Customer Portal is designed to strengthen AtHoc’s world-class customer service offering, boost support services for their growing global customer base, enable a single point of accountability and lower total cost of ownership.
The Customer Portal is a secure application that fully integrates with AtHoc’s existing customer relationship management system. Leveraging the latest cutting-edge web technologies, Core and More Technologies was able to accelerate the development cycle and reduce costs by over 40%, while also speeding time to market. The Customer Portal is built to scale, and through the use of advanced hover-menus maximizes the limited space of the browser window.
With the goal of a very intuitive user interface in mind, industry-standard icons have been used to readily identify the format of various resources. Compatibility across all leading browsers ensures that customers will enjoy an experience that is both predictable and productive. Given that AtHoc serves millions of military personnel worldwide, the portal also needed to meet the most stringent of requirements while also ensuring compatibility across a variety of secure configurations.
“Our customers rely upon us for their most critical communication purposes, when seconds count and lives and property are at risk,” said David Box, Head of Marketing for AtHoc. “Our Customer Portal must not only enable our users to manage all aspects of their unique support needs, it must also provide secure, reliable, 24/7 access to the tools, training, and expert resources that drive the most efficient emergency response strategy possible. Our consistent commitment to customer service and support is another key differentiators for us in the marketplace. We demand the same level of excellence from our vendors and our supply chain. To meet and then exceed all of our expectations in terms of timeline, quality, and cost is a very tall order, and that is exactly what Core and More Technologies has accomplished. We look forward to the next phase of development, as we plan to expand upon our initial Customer Portal offering and to create even more value for our worldwide customer base.”
The list of sophisticated and creative additions across various AtHoc web properties created by Core and More Technologies continues to grow. The list below is provided as an example of the overall body of work that has been accomplished, and can be offered to your company as well. In addition to this, Core and More Technologies has helped AtHoc to achieve the highest level of visibility across all major search engines — resulting in the highest amount of site traffic in the last 5 years of their company history!
Click here to download the PDF version of this announcement, which includes a detailed value proposition.
